FAQS
Source:    Publish Time: 2015-06-17 20:18   1491 Views   Size:  16px  14px  12px

Q: Do the 3D VR GLASSES come with the controller?
A: The controller is not included with the 3D VR GLASSES that we are selling to the public at this time; it will be released separately in 2016. The 3D VR GLASSES do include innovative dual input buttons – the first mobile headset to offer two different actions while fully immersed.

Q: What devices fit in the 3D VR GLASSES?
A: There are recommended devices and there are compatible devices.

Recommended devices (fit best and offer the best resolutions): iPhone 6 and newer, Galaxy S5 and newer, HTC M8 and newer, LG G4 and newer.

Compatible devices (still fit, but may not work as well with all VR apps and 360 videos): include most iOS and Android devices from within the last two years, and iPhone 5 to iPhone 6S Plus in size.

Q: What kind of content is available for the 3D VR GLASSES?
A: The headset works with several different types of content:

  1. Apps built for 3D VR GLASSES
  2. Google Cardboard apps (because we have capacitive-touch inputs)
  3. Any videos that are set up for side-by-side viewing on a mobile phone (e.g., YouTube videos set up for 3D viewing)

Q: Can I wear my eye glasses with the 3D VR GLASSES?
A: A lot of people who wear glasses find that they don’t need to with our headset because the lenses can be adjusted. Although the adjustment is left/right (so you can match the lenses to where your pupils are), we have found it is often all the adjustment you need.

If you do still need to wear your glasses, you can do so comfortably. The 3D VR GLASSES is made out of a high-end foam that flexes to accommodate your facial shape, including glasses. (We also left a bit of room between the nose bridge and the lenses, which helps accommodate most frames.)

Q: Where can I find the 3D VR GLASSES app?
A: We have not yet announced when a native app for 3D VR GLASSES Start will be released. Right now, you can go to google play or iphone APP to see the best videos, apps and experiences that can be enjoyed on the headset. (Be sure to sign up to receive updates as we add more cool stuff.)

Q: How do I clean the 3D VR GLASSES?
A: The closed-cell foam technology makes the headset easy to clean. Simply wipe down surfaces with a sanitary towelette.

Q: Do the 3D VR GLASSES come with a warranty?
A: Yes, the 3D VR GLASSES include a one-year warranty. Contact us for more information.

Q: What is your return policy?
A:  If you are not entirely satisfied with your purchase, we’re here to help.

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